ContactNeklevel Collectables
Collectors are always welcome to reach out. Whether you have a question about a graded collectable, a sealed collection, an existing order, or a custom request — our team of real collectors is here to help.
Our team typically replies within 2–6 hours during business days, and within 24 hours on weekends.
Support that feels
personal.
We're a small team of collectors, and it shows in every reply. Here's what makes our support different.
Fast Responses
Our team replies within hours, not days. Every collector deserves a real answer, fast.
Collector Experts
You talk to actual collectors who know the hobby — print runs, holo patterns, centering, the works.
Secure Support
Every conversation is private. Your order details and account info are protected end-to-end.
Worldwide Assistance
Whether you collect from Tokyo, Toronto, or Berlin — we ship to 60+ countries and answer in your timezone.
Quick answers to
common questions.
Everything you need to know about shipping, authenticity, graded collectables, returns, and how we work with collectors.
Domestic orders typically ship within 24 hours and arrive in 2–5 business days with tracked delivery. International orders arrive in 7–14 business days depending on your region and customs processing. Every order is sleeved, top-loaded, and packed in protective mailers to keep your collectables safe in transit.
Yes — 100%. Every product we list is verified by our collector team. Sealed products are sourced from authorized distributors, and single collectables are inspected for centering, surface, and edges. We will never knowingly list a counterfeit or altered collectable, and every order is backed by our authenticity guarantee.
Absolutely. We carry PSA, CGC, and Beckett-graded collectables across Pokémon and Dragon Ball Z. Each listing includes the grader, grade, certification number, and high-resolution scans of the actual slab you'll receive. Want us to source a specific grade? Send us a message and we'll hunt it down.
Yes — we ship to over 60 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your address. All international orders include tracking and full insurance so you can follow your package from our door to yours.
Unopened sealed products can be returned within 14 days of delivery for a full refund. Singles and graded collectables are sold as-is with detailed photos, but if anything arrives not as described, contact us within 48 hours and we'll make it right — replacement, store credit, or refund, your choice.
Yes. We regularly purchase entire collections and accept high-value consignments. Send us photos and a quick description through the contact form above or email partners@neklevelcards.com — we'll come back with a fair offer within 48 hours.
Become part of
the Neklevel family.
We're more than a store — we're a community of collectors who care deeply about the hobby. Follow us for new arrivals, rare collectable alerts, exclusive drops, and good conversation.
Be part of a community that cares about quality and authenticity.
Follow us for first-look access to fresh listings and rare finds.
Get notified when grail collectables hit the shop — before they sell out.
Member-only releases, sealed product access, and surprise bundles.
Ready to grow your collection?
Browse freshly curated Pokémon singles, sealed booster boxes, and Dragon Ball Z grails — all packed with care and shipped fast to collectors worldwide.